SOFTWARE MAINTENANCE AND SUPPORT SERVICES IN LONDON AND SURREY

Best thing to do is log a ticket straight away, don’t wait. If it’s urgent, call us too so we can jump on it quickly. We will triage it, replicate it and ask questions if we cant before spinning up a fix in the staging environment.

Yes sometimes we do, we have worked with all sorts of bespoke legacy software systems over the years, some old, some held together with custom code and good luck. First thing we do is get access, audit what’s running, and see what can be maintained safely.

Think of it as everything you need to keep your website, app or platform healthy, we run updates, patch security gaps and check performance across your software systems. That’s the maintenance bit. Then there’s the improvement side, SEO, content optimisation and conversion tracking to keep it performing. You’ll get reports that show what changed and what our recommendations are.

It’s a tried and tested formula we have created over the years, we schedule in updates each month, so nothing happens by surprise. this covers operating systems, plugins, dependencies and any third-party integrations. We already run tests on a staging environment first to check for security vulnerabilities and if it breaks anything elsewhere before we roll it out to production.

Everything starts with a ticket so we can track it properly, that’s how we manage volume and time. You’ll get an acknowledgment, then one of the team will review, replicate and get back to you if we need more detail. Once the fix or update’s tested, we’ll push it live and close it down. Nothing slips through the cracks because every request has an owner from start to finish.

Yes, we can. A lot of clients do that with us because it’s easier than starting a new project. We scope the feature, estimate the work and fit it into your support plan. Some are small things like improving functionality, others are big upgrades. Either way, it’s handled in the same workflow so your platform keeps moving forward without waiting for a rebuild.

That’s ok, we can still help. If you’re not on a plan we just work pay-as-you-go. You log a ticket, we take a quick look, give you a rough estimate the time and cost, then crack on once you’re happy. If it starts to look like ongoing work we’ll suggest a plan that fits better.

Yes, quite often. We take over existing builds all the time, especially when a previous agency has moved on. First thing we do is audit the codebase and infrastructure, then stabilise what’s there before touching anything new. Once we know it’s safe we handle updates, bug fixes, and any corrective maintenance you need.

We take security seriously because it’s always the small stuff you dont do that comes back to haunt you. We run regular scans for vulnerabilities, apply patches and OS updates on a scheduled basis to keep everything on the latest version where possible.

It’s rare but we have to plan for it by taking regular backups and storing them securely, so if something goes wrong we can restore quickly. You’ll always know what was affected and what we’ve done to prevent it happening again.

Yes we do, some clients want their own people to handle the smaller updates or content changes, so we show them how by walking them through the CMS or system setup, recording Loom videos where needed so you can refer to them when we are not in the room.

Support’s not just keeping the lights on, it’s helping you move with more confidence allowing you and us to focus on growth strategies like search engine rankings or conversion rate optimisation.