DIGITAL PRODUCT AGENCY IN LONDON AND SURREY

Every project starts with little bit preliminary research and a lot of conversation. We want to understand what you’re trying to solve before we start designing anything. That means looking at your users, your market and the problem from every angle. We use user research and market research to get clarity on whats important to the strategy. From there we build a framework that keeps everything anchored to real problem solving so the work has direction from day one.

We’re founders ourselves so we get it, when someone’s building something with their money and their reputation on the line we take that seriously. As a digital agency we’re a small senior team of designers and developers with expertise across ux design and web development, backed by a network of two hundred specialists. We believe client collaboration is how successful digital products get made which is why we work as your ideal partner, not your supplier. If we think your brief is wrong we’ll say so before we invoice you.

Yes and we’ve done it enough to know what where the potholes are. We’ve delivered digital product design services for many businesses in highly regulated industries where compliance isn’t optional and shortcuts don’t exist. Our industry expertise means we understand the constraints before we start so we’re not wasting your time figuring it out as we go. We bring innovation to the table without ignoring the rules you have to play by, and we use interactive prototypes to test ideas early so nothing gets built that can’t be delivered.

As part of our agile delivery process, feedback is actively sought each iteration. We also share interactive prototypes so you can see and feel what we’re designing and building before advice to the next stage. Less wasted time and a more cost effective delivery. Your user insight shapes every decision alongside our own research and we treat feedback as the thing that makes the work better.

Absolutely, not everything needs building new, a lot of the time the product is already there it just needs someone to look at it differently. We work with many businesses who come to us with complex ideas that have stalled or products that aren’t performing the way they should. Our services cover everything from interaction design and ux design through to full development so whether it’s a rethink of the experience or a technical rebuild we can pick it up at whatever stage you’re at.

Yes and we think it’s one of the most important parts. Launch is where you start learning what actually works and whats needs improving. We provide ongoing support that covers everything from performance monitoring to customer experiences improvements based on real user insight. Our designers and developers stay close to the product so when things need to change you’re not starting from scratch with someone new. The goal is that your product keeps getting better not just keeps running.

We work best with founders, CEO and product leaders who have a clear vision but something’s getting in their way. Maybe the current latform isn’t doing what it should, maybe the brand looks like a company half their size, or maybe they’ve been let down by another agency and need someone to pick it up. We’re not precious about sector, what matters is that the project is important to you and you’re ready to be challenged on it. If you’re looking for a ux agency or design studio that just nods along, we’re probably not the right fit.

We don’t treat digital transformation as a trend or a rebrand of what you currently have. It starts with understanding where the business actually is and where it needs to get to. Sometimes that’s the technology, sometimes it’s the user experience and sometimes it’s both. We bring in emerging technologies where they make a genuine difference not just because they’re new.

Yes absolutely, we can handlemobile app development across iOS and Android. Whether it’s a consumer app or something internal for your team we approach it the same way, start with what the user actually needs and build from there. If you’ve got digital ambitions that need to live on a phone we can help you figure out what to build and what to leave out.

Every pound you spend with us came from somewhere that mattered so we don’t take that lightly. We challenge the scope early, if something doesn’t need building we’ll tell you before it costs you anything. Our creative team works in short sprints so we’re learning as we go and not burning through budget on assumptions.

That’s fine, we work alongside internal teams all the time. Sometimes they need extra capacity, sometimes they need a different perspective, sometimes they just need someone senior to pressure test what they’ve already done.

It depends on what we’re building but we’ll never give you a cost or a timeline just to win the work. Some projects take weeks and others take months, we will be straight with you about which one yours is from the first conversation.