Our chatbots are designed to provide real-time, personalised solutions that make your customers feel heard, valued, and understood. When your customers are happy, your business thrives. It’s that simple.

We believe language is more than just words; it’s about understanding context, tone, and emotion. Our chatbots are equipped with advanced natural language processing capabilities, thanks to our partnerships with Microsoft, Google, and OpenAI and others. This ensures that your customers feel like they’re talking to a human, not a machine. The result? Enhanced customer satisfaction and loyalty.


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These are the most basic type of chatbots. They operate based on predefined scripts and a set of rules. Users interact with these bots through a series of predefined options, and the bot’s responses are based on these selections. They’re not very flexible but are efficient for straightforward tasks.

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Intelligent AI

These chatbots use artificial intelligence, particularly natural language processing (NLP), to understand user inputs more naturally and contextually. They can handle more complex and nuanced conversations compared to simple chatbots.

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These chatbots are designed to assist users in completing specific tasks like booking tickets, making reservations, or completing online purchases. They’re interactive and can be either simple or AI-based, depending on their complexity.

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Virtual Assistants

Examples include Siri, Alexa, and Google Assistant. These are sophisticated AI chatbots designed to simulate near-human-level conversations. They can handle various tasks and are often used in smart homes, smartphones, and as customer service assistants.

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Customer Service

Specifically designed for customer support, these chatbots can handle a wide range of customer queries. They can be scripted for basic FAQs or AI-based for more complex inquiries.

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Voice Bots

These are similar to chatbots but interact through voice instead of text. They are widely used in voice-controlled devices and applications.

Why choose our Chatbot development agency?


HiSumo puts shop owners back in the driver’s seat of their business

Running an e-commerce store can be challenging in numerous ways. HiSumo empowers store owners by interacting on their behalf – checking orders are shipped successfully and receiving customer satisfaction feedback.
Surrey Chatbot developers for HiSumo business


The real estate virtual assistant that takes care of homebuyers throughout the buying process

An automated and efficient Real Estate Virtual Assistant was created by our Guildford team to help people find their dream home. REVA connects homebuyers with estate agents and brokers, simplifying their interactions and steamlining the purchase process.
Canadian Real Estate Chatbot developed by Ronins in Surrey


Unlocking the power of knowledge – a personal genomics guide and educator

Natera partnered to develop a healthcare chatbot that provides educational genetic testing content. The chatbot guides and educates patients, helping them get reliable information quickly and conveniently – providing Natera with a vital competitive advantage in the healthcare market.
Natera chatbot development case study by Ronins in Surrey


Aligning your digital strategy through engaging Chatbots

We provide businesses and companies in London and Surrey, chatbots capable of managing diverse tasks, ranging from customer care and assistance to e-commerce and promotional activities. Our flexible methodology encourages strategic thinking and optimises growth.

By working collaboratively, we aim to exceed objectives and expectations. Our transparent methodology involves exchanging ideas and presenting alternatives throughout the process, transforming your chatbot vision into reality.

  • Research and Insights
  • Testing
  • User Experience
  • Security
  • Conversation Trees
  • Channel Submission
  • Development
  • Support
Let’s start a conversation
Chatbot agency Surrey work for Natera

Everything starts with a conversation


At our chatbot agency, we believe that the most successful projects are born from collaborative partnerships, not transactional relationships. When you work with us, you’re not just another client on a spreadsheet; you’re a valued partner in a shared journey towards innovation and success.

We invest time in understanding your unique challenges, goals, and vision. This holistic approach allows us to create not just cutting-edge products but also tailored solutions that integrate seamlessly into your existing ecosystem. Our commitment to partnership is why many of our clients consider us an extension of their own teams—a dedicated group of strategists, designers, and technologists committed to making your vision a reality.

Start a chatbot project


Our Chatbot agency has answered the most popular questions we get

At Ronins, our London and Surrey based agency specialises in creating chatbots that cater to a wide array of industries, thanks to our expertise in IBM Watson, Google, OpenAI and Microsoft CoPilot technologies. Whether you’re in retail, healthcare, finance, or education, our services are designed to enhance customer engagement and streamline operations. Our chatbots can handle everything from customer inquiries and order processing in retail, to appointment scheduling and data security in healthcare, all while integrating seamlessly with your existing CRM systems.

The timeline for chatbot deployment at our London and Surrey based agency varies depending on the complexity of the project and your specific needs. For basic chatbots, we can have them up and running within 2-4 weeks. For more intricate solutions that leverage advanced technologies from Microsoft, Google, and OpenAI, the timeline may extend to ensure all features are perfectly tailored to your requirements. Our focus is on delivering a high-quality, effective product that aligns with your business goals, all while offering ongoing support and consultancy services for optimal performance.

What truly distinguishes our Chatbot agency from its competitors is our commitment to building long-term partnerships, not just delivering one-off products.

We offer tailored solutions and consultancy services that grow with your business, ensuring a sustainable and successful relationship. Leveraging cutting-edge technologies from Microsoft, Google, and OpenAI, we provide a holistic approach to chatbot development, from expert design to seamless integration and ongoing support. This focus on partnership and quality sets us apart as a leading agency in the field.

Chatbots offer numerous advantages, including their 24/7 availability, they help businesses save on operational costs by automating routine tasks and handling common queries, thus reducing the workload for human agents. Chatbots provide consistent, accurate information and faster response times, leading to a better user experience.

Additionally, they can handle multiple conversations simultaneously, making them highly scalable during peak times or periods of increased demand. Advanced chatbots can offer personalised recommendations based on user preferences and history, improving customer engagement and satisfaction. They also facilitate data collection and analysis, enabling businesses to optimise their support and marketing strategies.

Chatbots can be easily integrated into various platforms, providing a seamless user experience and contributing to improved customer engagement.

There are a few different types of chatbots, depending on your specific needs and applications. Generally speaking, there are two wider types: Rule-based & AI powered chatbots. 

Rule-based chatbots follow a predefined set of rules and react to user prompts based on a fixed decision tree. They are best suited for simple tasks and straightforward interactions.

On the other hand, AI-powered chatbots are based on and leverage natural language processing (NLP) and machine learning algorithms to understand user inputs, enabling them to handle more complex conversations and provide more contextually relevant responses.

Some chatbots specialise in particular domains or industries, such as e-commerce, customer support, or healthcare, tailoring their responses to the specific needs of the sector.

Integration with existing CRM and others internal systems like mobile apps, custom applications, eCommerce Applications and AI, is one of the key services we offer at our London and Surrey based agency.

Our expert designers and developers can seamlessly connect your chatbot to most popular CRM platforms, ensuring a unified and efficient customer experience. Leveraging technologies from Microsoft, Google, and OpenAI, we ensure that the integration is secure and capable of handling real-time data exchange, all while offering consultancy services to guide you through the integration process.

Our chatbots are designed to be platform-agnostic, offering you the flexibility to deploy them wherever your customers are most active.

Whether it’s websites, mobile apps, or popular messaging platforms like Facebook Messenger and WhatsApp, our Surrey-based agency has you covered.

Utilising advanced technologies from Microsoft, Google, and OpenAI, we ensure that the chatbots function seamlessly across multiple platforms, providing a consistent and engaging user experience.

Customisation to match your brand identity is one of our core offerings. Our expert designers in London and Guildford, Surrey work closely with you to ensure that the chatbot aligns perfectly with your brand’s tone, voice, and visual elements.

Leveraging state-of-the-art technologies from Microsoft, Google, and OpenAI, we create chatbots that not only function seamlessly but also resonate with your brand ethos. This attention to detail ensures a cohesive and authentic user experience that elevates your brand in the eyes of your customers.

Absolutely, ongoing support and maintenance are integral parts of the services we offer at our Surrey-based agency. We don’t consider our job done once the chatbot is deployed; instead, we offer various support packages to ensure your chatbot is always up-to-date and performing at its best. Leveraging our partnerships with Microsoft, Google, and OpenAI, we provide timely updates, security patches, and even feature enhancements as part of our commitment to long-term client success.

Measuring the ROI of your chatbot is a critical aspect of our consultancy services. Our London and Guildford,Surrey based agency provides robust analytics features, often utilising tools like Google Analytics, to help you track key performance indicators (KPIs), customer engagement, and overall ROI. We offer detailed reports and insights that allow you to understand how effectively the chatbot is meeting your business objectives.

By leveraging advanced technologies from Microsoft and OpenAI, we ensure that the data captured is both comprehensive and actionable, empowering you to make informed decisions for future strategies.

In the venture of revamping our website, Ronins didn’t just serve as a hired agency; they seamlessly integrated into our corporate family, bringing a refreshing mix of professionalism and personable engagement to the project.


Their collaborative approach ensured that every detail was tailored to our needs, and the end result exceeded our expectations. I highly recommend Ronins to any business looking for top-notch design and development services.

Gerardo Serrador ORBUS SOFTWARE

From the initial consultation to the final implementation, the team showcased unparalleled professionalism and expertise. They not only understood our vision but also brought it to life with a beautifully designed and functional website.

Gerardo Serrador ORBUS SOFTWARE

We have looked at the site many times and we love the look and feel of it. You have made us look like a million dollars!


It is a real pleasure working with Ronins. Their approach to any project is innovative and refreshing, and they always deliver first-class results. The results that have been achieved have elevated the perception of Globium to the next level.


The Ronins team have been exceptionally easy to work alongside from the start – continuously forward-thinking, future-proofing our ideas and ensuring we are making informed decisions to create the best possible outcome for our business.

John Wilks KORDA

It was like watching an elite team guide a group of novices (my team) through difficult terrain. They moved as one, flexed and adjusted, constantly managed the user experience and made it fun and personal at the same time.


We’re absolutely stoked with the design and vibe of our new site. It’s been a very pleasant experience working with you all and helping us capture our TwoChics vibe into a beautiful site! I wanted to particularly thank you for organising everything, dealing with all of our requests and ensuring this was a smooth experience.


Their ability to look at our strategy, culture and brand promise coupled with the market is top-notch; they visually articulate messages brilliantly but add creative and marketing value at every step of delivery – thinking about integration across all comms and what we will need for activation going forward

Paula Lain

Incredibly intelligent and imaginative professionals, their grasp of what we wanted to achieve was extraordinary from the initial consultation and through every stage of the detailed process thereafter.

Dee Coombs

Ronins have been integral to our company’s digital strategy — from defining requirements through to successful implementation. Their detailed subject knowledge and delivery expertise have made the process fit seamlessly with our current systems and helped to drive our business forward.

Neil Rafferty

We partner with brands that seek to empower their customers with AI and chatbot technology

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Our chatbots speak your customers’ language

Our chatbots understand your brand’s content like true experts and relay it to customers in a natural, conversational way.

Fluent in the language of your industry, with the ability to decode the nuances of your content, they effortlessly engage with customers and deliver your brand’s message with a human touch.

Book a demo today
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Let’s Talk

If you’re interested in working with us or collaborating on a chatbot project, we’d love to hear from you.
01483 399182
Give us a call, send an email or send us a messge and we’ll get right back to you.