THE PROBLEM
CYSIAM’s consultants were spending too much time on manual tasks. Security maturity assessments – critical to protecting clients – relied on lengthy spreadsheets and reports. Each engagement demanded hours of formatting and repetitive data entry, diverting valuable expertise away from strategic insight. The process was effective, but inefficient.
THE USERS
The primary users were CYSIAM consultants. Highly skilled in cybersecurity, they needed tools that let them focus on interpreting results and advising clients, not battling with Excel formulas. The secondary users were client stakeholders who relied on clear, actionable reporting to understand their organisation’s cyber resilience.
Insights from Research
Through workshops with CYSIAM’s leadership and consultants, we uncovered key requirements:
- Clarity: Reports had to be digestible for both technical and non-technical audiences.
- Consistency: Guidance needed to be automatically mapped to assessment responses.
- Efficiency: The platform should cut out unnecessary duplication of effort.
We also saw an opportunity to strengthen trust. By creating a more visual, interactive experience, the platform could help clients grasp their current maturity and see the path to improvement.
Constraints
Cybersecurity work brings unique demands:
- Data sensitivity – the system had to handle confidential information with robust safeguards.
- Compliance – reporting formats needed to meet industry standards.
- Scalability – the solution had to grow with CYSIAM’s evolving service model.
THE IMPACT
The new platform has transformed CYSIAM’s maturity assessments:
- Report creation time dramatically reduced.
- Consultants freed to focus on analysis and strategy.
- Clients now receive clearer, more consistent outputs they can act on with confidence.
For CYSIAM, the platform isn’t just a time-saver, it’s a differentiator. It strengthens their reputation for rigour, while demonstrating the value of digital transformation in professional services. Visit the CYSIAM website to find out more.
