We create chatbots that enhance customer engagement and streamline business operations. Utilising Microsoft’s frameworks, Google’s AI technology, and OpenAI’s advanced algorithms, we deliver reliable and efficient chatbot solutions tailored to your needs.

Our team of designers focuses on creating user-friendly interfaces, while our developers ensure the chatbots are secure, intelligent, emotional and effective. We offer a range of services, starting with an initial consultation to understand your specific requirements. From there, we handle the design and development phases, ensuring that the final product aligns with your business goals.


Empowering automated experiences across all devices

You’re not just building a chatbot; you’re building a solution powered by some of the most advanced technologies available today.

We often use Microsoft Bot Framework, which integrates seamlessly with a wide range of services and platforms. This ensures that your chatbot can easily fit into your existing infrastructure, making the transition as smooth as possible for you and your team.

We also incorporate Google Dialogflow, especially when natural language understanding is a priority for your business. This means your customers can interact with the chatbot in a more conversational and intuitive way, enhancing their overall experience. It’s like having a customer service representative who’s available 24/7, understands your customers’ needs, and can handle multiple queries simultaneously.

And let’s not forget the adaptive learning capabilities provided by OpenAI’s GPT-4. This technology allows your chatbot to learn from each customer interaction, continually improving its performance. Over time, this results in a chatbot that not only meets but exceeds customer expectations, offering personalized and efficient service.

It’s all about creating a chatbot that serves your specific needs while providing an exceptional experience for your customers.

  • Research and Insights
  • Testing
  • User Experience
  • Security
  • Conversation Trees
  • Channel Submission
  • Development
  • Support
Let’s start a conversation
Chatbot agency london work for Natera


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Smart AI Chatbots

Companies are inundated with spreadsheets, databases, and dashboards that house their critical data. Navigating this to find specific information can be a daunting task, akin to looking for a needle in a haystack.

Enter Intelligent AI Chatbots, designed to cut through the complexity of your data structures. With a simple text, you can ask questions like, “What were the quarterly sales figures?” and receive immediate, accurate responses.

What sets these chatbots apart is their ability to understand context through advanced AI algorithms. This enables them to handle multi-layered queries and even offer insights that may not be readily apparent. In essence, these chatbots act as an intuitive interface between you and your data, simplifying access and enhancing decision-making.

Voice Assistants

AI-powered voice assistants are transforming our interactions with technology, offering a user experience that’s not just efficient but also intuitive and engaging. The cumbersome process of typing out search queries or sifting through intricate menus is becoming a thing of the past. Now, a simple voice command can accomplish tasks ranging from ordering groceries to setting reminders or managing your smart home.

What elevates these voice assistants from mere tools to personalised aides is their ability to understand the nuances of human communication. Thanks to advanced AI algorithms and natural language processing, they can grasp context, emotion, and intent. This results in interactions that go beyond mere functionality, offering a level of personalization that makes each experience unique to the user.

Why work with our Chatbot development team?


HiSumo puts shop owners back in the driver’s seat of their business

HiSumo empowers store owners by interacting on their behalf – checking orders are shipped successfully and receiving customer satisfaction feedback, helping to save staff time for demands elsewhere.
London Chatbot developers for HiSumo business


The real estate virtual assistant that takes care of homebuyers throughout the complicated buying process

An automated and efficient Real Estate Virtual Assistant was created to help people find their dream home. REVA connects homebuyers with estate agents and brokers, simplifying their interactions and streamlining the purchase process.
Canadian Real Estate Chatbot developed by Ronins

NATERA CHATBOT (case study)

Unlocking the power of knowledge – a personal genomics guide and educator

Natera required the development of a healthcare chatbot called NEVA – helping deliver genetic education. The chatbot helps patients get reliable genetic testing information quickly and conveniently, providing detailed explanations of results and allowing patients to book meetings with genetic counsellors.
Natera chatbot development case study by Ronins

We invest time to understand your unique challenges and goals.


Our London and Surrey based chatbot development company, we see each project as a collaborative endeavor rather than a mere business transaction. When you engage with us, you’re not just another entry in a database; you become an integral part of a mutual journey toward innovation and achievement.

We take the time to fully grasp your specific challenges, objectives, and aspirations. This comprehensive understanding enables us to go beyond just delivering state-of-the-art products; we provide customised solutions that meld effortlessly with your existing operational landscape. It’s this dedication to true partnership that leads many of our clients to view us as an extended part of their own teams—a specialised collective of strategists, designers, and tech experts fully committed to bringing your vision to life.

Start a chatbot project


Your chatbot questions, answered.

At Ronins, we use a range of leading technologies to develop our chatbots. For the backend, we often rely on Microsoft Bot Framework for its robustness and enterprise-grade capabilities.

For natural language processing, we utilise Google Dialogflow, which excels in understanding user intent and context.

Additionally, we integrate OpenAI’s GPT-4 algorithms to enable our chatbots to learn and adapt over time.

These technologies allow us to offer highly customisable and scalable chatbot solutions that can integrate seamlessly with your existing CRM, ERP, and marketing platforms, whether you’re based in London or operating globally.

As chatbot developers based in London and Guildford, Surrey, we specialise in creating chatbots that are highly adaptable to your existing software ecosystem. Whether it’s integrating internal systems like mobile apps, web apps, ecommerce applications, ai apps or external systems lile CRM systems Salesforce or HubSpot, connecting to ERP solutions like SAP or Oracle, or even syncing with marketing platforms such as Mailchimp or Google Analytics, our chatbots are designed to offer seamless interoperability. This flexibility allows businesses in London and globally to leverage the full potential of their existing software investments.

Our chatbots use advanced algorithms and natural language processing to pull real-time data from these various platforms. For example, if you’re using Salesforce, our chatbot can fetch customer histories to personalise interactions. If you’re using Mailchimp, the chatbot could segment customer lists based on the interactions they’ve had, enabling more targeted marketing campaigns.

As chatbot designers based in London and surrey, we understand the importance of user-friendly management. That’s why our solutions include an intuitive dashboard that enables your team to easily monitor interactions, view analytics, and update functionalities.

No specialised technical skills are needed, making it straightforward for your team to manage the chatbot. We also offer comprehensive training to ensure you’re fully equipped to maximise the chatbot’s capabilities. Whether you’re local or global, our focus is on making chatbot management as seamless as possible for you.

As London and Surrey based chatbot developers, we specialise in creating versatile chatbots capable of handling both text and voice-based interactions.

Our advanced algorithms and natural language processing techniques ensure that whether your customers prefer typing or speaking, their experience will be smooth and efficient.

This dual-mode functionality allows us to serve a wider range of customer preferences, enhancing user engagement and satisfaction. So, regardless of your location or industry, our chatbots are designed to communicate the way your customers do.

We have hatbot developers situated in London and surrey, we align our chatbot solutions with your brand guidelines. From the chatbot’s tone of voice to its visual elements, we ensure that every interaction reflects your user experience and brand’s identity.

Our customisation capabilities extend to integrating your brand colors, logos, and even specific catchphrases or terminology that resonate with your audience.

This ensures that the chatbot not only serves its functional role but also acts as an extension of your brand, whether you’re operating locally in London or on a global scale.

We can attest to several key advantages of implementing chatbots in your business strategy.

First, chatbots offer 24/7 customer support, ensuring that your clients receive timely assistance regardless of the time zone or location.

Second, they can handle multiple interactions simultaneously, increasing efficiency and reducing operational costs.

Third, our chatbots are equipped with advanced algorithms and natural language processing, allowing for more personalised and context-aware interactions.

Lastly, their ability to integrate seamlessly with existing CRM and other software systems means you can centralize data and streamline various business processes.

These advantages make chatbots an invaluable asset for any business, whether you’re in London or expanding globally.

We understand the importance of human touch in customer interactions. That’s why our chatbots are designed with the capability to facilitate a smooth handoff to live agents when needed.

Our chatbot developers have created advanced algorithms, so our chatbots can recognise scenarios or queries that require human intervention and seamlessly transfer the conversation to a customer service representative.

This ensures that your customers always receive the most appropriate and efficient form of assistance, whether automated or human. So, whether you’re operating in London or globally, our chatbots offer a balanced approach to customer service that combines the best of both worlds.

As London and Surrey based chatbot deesingers, we adhere to a comprehensive testing regimen that goes beyond just user interactions. In addition to functional testing, we conduct thorough code reviews and security audits. Our advanced algorithms are put through rigorous code testing to ensure they meet industry standards for performance, reliability, and efficiency.

On the security front, we employ penetration testing and vulnerability assessments to ensure that the chatbot is resistant to unauthorised access and data breaches.

This multi-layered approach to testing guarantees that the chatbot is not only functionally robust but also secure and reliable. Whether you’re operating locally in London or on a global scale, you can be confident that the chatbot we deliver has been vetted for both performance and security.

As dedicated chatbot developers located in London and guildford, surrey, we believe that our relationship with clients extends beyond the initial development phase.

We offer ongoing support and maintenance services to ensure your chatbot continues to operate at peak performance. Our advanced algorithms are regularly updated to adapt to changing user behaviours and technological advancements.

We also conduct periodic security audits to ensure the integrity and safety of your data. Whether you’re based in London or operating internationally, our commitment to ongoing support ensures that your chatbot remains an effective and secure tool for your business.

Getting started with us, your London-based chatbot developers, is a straightforward process designed to set you on the path to success as quickly as possible.

Initially, we’ll schedule a consultation to understand your specific needs, goals, and any existing software systems for integration.

Based on this, our team of strategists and designers will develop a customised proposal outlining the scope, timeline, and cost.

Once we have your approval, our strategy, design and development processes kick in to bring your chatbot to life. Whether you’re in London or anywhere else in the world, our aim is to make the onboarding process as seamless and efficient as possible, setting the foundation for a long-term partnership.

In the venture of revamping our website, Ronins didn’t just serve as a hired agency; they seamlessly integrated into our corporate family, bringing a refreshing mix of professionalism and personable engagement to the project.


Their collaborative approach ensured that every detail was tailored to our needs, and the end result exceeded our expectations. I highly recommend Ronins to any business looking for top-notch design and development services.

Gerardo Serrador ORBUS SOFTWARE

From the initial consultation to the final implementation, the team showcased unparalleled professionalism and expertise. They not only understood our vision but also brought it to life with a beautifully designed and functional website.

Gerardo Serrador ORBUS SOFTWARE

We have looked at the site many times and we love the look and feel of it. You have made us look like a million dollars!


It is a real pleasure working with Ronins. Their approach to any project is innovative and refreshing, and they always deliver first-class results. The results that have been achieved have elevated the perception of Globium to the next level.


The Ronins team have been exceptionally easy to work alongside from the start – continuously forward-thinking, future-proofing our ideas and ensuring we are making informed decisions to create the best possible outcome for our business.

John Wilks KORDA

It was like watching an elite team guide a group of novices (my team) through difficult terrain. They moved as one, flexed and adjusted, constantly managed the user experience and made it fun and personal at the same time.


We’re absolutely stoked with the design and vibe of our new site. It’s been a very pleasant experience working with you all and helping us capture our TwoChics vibe into a beautiful site! I wanted to particularly thank you for organising everything, dealing with all of our requests and ensuring this was a smooth experience.


Their ability to look at our strategy, culture and brand promise coupled with the market is top-notch; they visually articulate messages brilliantly but add creative and marketing value at every step of delivery – thinking about integration across all comms and what we will need for activation going forward

Paula Lain

Incredibly intelligent and imaginative professionals, their grasp of what we wanted to achieve was extraordinary from the initial consultation and through every stage of the detailed process thereafter.

Dee Coombs

Ronins have been integral to our company’s digital strategy — from defining requirements through to successful implementation. Their detailed subject knowledge and delivery expertise have made the process fit seamlessly with our current systems and helped to drive our business forward.

Neil Rafferty

We partner with brands that seek to empower their customers with AI and chatbot technology

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Our chatbots speak your customers’ language

Our chatbots understand your brand’s content like true experts and relay it to customers in a natural, conversational way.

Fluent in the language of your industry, with the ability to decode the nuances of your content, they effortlessly engage with customers and deliver your brand’s message with a human touch.

Book a demo today
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Let’s talk

If you’re interested in working with us or collaborating on a project, we’d love to hear from you.
020 3026 0345
Give us a call, send an email or send us a message and we’ll get right back to you.